Federal Government Urges Civil Servants to Enhance Citizen-Centered Service

The Federal Government has urged civil servants to focus on quality, efficiency, and citizen satisfaction in their work. This call was made by the Head of the Civil Service of the Federation, Mr. Olumuyiwa Enitan Abel, during the opening of the 2026 Customer Service Week in Abuja.

Abel, represented by Dr. Danjuma Usman Kalba, emphasized that civil servants should adopt a culture of excellence. He encouraged them to go beyond routine tasks and strive to create positive experiences for citizens. The theme of the week, “The Extra Mile,” highlights the importance of delivering responsive and citizen-focused services.

According to Abel, effective customer service involves more than just completing tasks. It requires empathy, professionalism, and a commitment to achieving meaningful results. He called on civil servants to embody values such as accountability and efficiency in their daily interactions with the public.

Abel noted that the push for excellence in service delivery is part of the ongoing transformation of the Federal Civil Service, guided by the Federal Civil Service Strategy and Implementation Plan for 2026–2030.

Earlier in the event, Mrs. Gimbiya Illiyasu, the Director of Reform Coordination and Service Improvement, urged participants to find practical ways to enhance service delivery. She stressed that excellent customer service is a shared responsibility across all departments.

The event included discussions on understanding citizens’ expectations and improving service outcomes, with participation from various civil service staff, including permanent secretaries and department heads.